Refund Policy

Thank you for shopping with us! We are committed to providing you with high-quality products and excellent service. If you have any concerns about your purchase, please review our return and refund policy below:

 

1. Refund Conditions

Refund Before Shipment:

You can request a full refund at any time before your order is shipped. If you wish to cancel your order, please contact us as soon as possible, and we will process your refund immediately.

Refund After Shipment:

Once the item has been shipped and delivered to you, we only accept refunds or exchanges for items with quality issues. Quality issues include but are not limited to damaged goods, functional defects, or items that do not match the description. Please contact us within 7 days of receiving your product to report any issues.

 

2.Refund Process

Refund Before Shipment:

If your order has not been shipped yet, simply contact us via email (support@playaxiszone.com) or through our customer service chat with your order details, and we will immediately process your refund.

Refund After Shipment:

If the item has been shipped and you wish to request a refund due to quality issues, please provide photos and a description of the problem. We will verify the issue and process your refund within 5 business days once the return item is received. Refunds will be issued via the original payment method.

3.Return Conditions

If your item has a quality issue (e.g., damage, functional defects), we will offer a free return and process a refund or exchange.The item must be returned unused and in original packaging, with all accessories and freebies intact.

4.No Return for Non-Quality

IssuesOnce the item has been shipped and delivered to you, we do not accept returns or refunds for non-quality issues. Please ensure you are satisfied with your purchase before completing the order.

5.Refund Details

The refund amount will be the actual amount paid for the product, excluding shipping or additional fees.If the return or refund is due to a quality issue, you will receive a full refund, including the original shipping cost.

6.Damaged or Incorrect

OrdersIf you receive a damaged or incorrect item, please contact us within 7 days of receiving the product and provide photos. We will offer a free return and process a refund or exchange for you.

7. Customer Support

If you have any questions regarding our refund or return policy, or need assistance with any other post-purchase issues, please feel free to contact our customer support team. We are here to help!Thank you for your understanding and support. We hope you enjoy your shopping experience!

Our dedicated customer support team always has your back

lf you are entitled to a refund, we will refund the purchase price before the delivery, using the original method of payment. We do not accept any refunds after shipment except for quality issues.

  • Fast delivery

    Normally we process an order within 24 hours and will ship to you within a week.

  • Before Delivery Return

    You can initiate a return request and we will make a refund if the product is not delivered yet.

  • Online Support

    You can find us by email or online chatting room.